Terms of Service

Last updated: August 19, 2026

1. Acceptance of Terms

By accessing or using Operator iQ ("the Service"), you agree to be bound by these Terms of Service. If you are accessing the Service on behalf of an in-home care franchise or other organization, you represent that you have the authority to bind that organization to these terms.

2. Description of Service

Operator iQ is a cloud-based operations platform for in-home care franchises. The Service connects to your Viv care-management system over Viv's v2 REST API — reading operational records and writing your changes back — and to your phone and team-messaging systems, to provide AI-powered analysis, unified dashboards, and operational tools.

Viv remains your system of record. Operator iQ holds a synchronised copy and writes back to Viv rather than replacing it.

3. Account Terms

  • Registration is invite-only. Accounts are created by franchise administrators using invitation codes.
  • You are responsible for maintaining the security of your account credentials.
  • You must not share your login credentials with others.
  • You must notify us immediately of any unauthorized access to your account.

4. Acceptable Use

You agree to:

  • Use the Service only for legitimate franchise operations.
  • Not attempt to reverse engineer, decompile, or exploit the platform.
  • Not use the Service to compete with or replicate it.
  • Not upload malicious content or interfere with the Service.

5. Integrations & System Access

  • Operator iQ connects to your systems server-to-server, over HTTPS, using credentials your franchise issues to us. No browser extension is installed or required.
  • You are responsible for issuing, and for revoking, the API credentials and integration authorisations that permit this access, and for ensuring you have the right to grant it.
  • Because the Viv integration writes back to your system of record, actions taken in Operator iQ change data in Viv. You are responsible for the actions your users take through the Service.
  • Modern AI Solutions is not responsible for changes to third-party platform APIs that may affect sync functionality, nor for data that a third-party platform does not make available to us.

6. Protected Health Information & HIPAA

Franchise Responsibility

The franchise (as a Covered Entity under HIPAA) is responsible for ensuring it has appropriate authorization to process Protected Health Information (PHI) through Operator iQ.

Business Associate Agreement

Modern AI Solutions will execute a Business Associate Agreement (BAA) with each franchise as required by HIPAA regulations.

AI Processing Advisory

AI-generated analysis — including call scoring, lead ranking, sentiment analysis, and coaching tips — is provided as operational guidance only. It does not constitute medical, legal, or clinical advice.

Data Accuracy

While we strive to maintain data accuracy against source systems, AI-generated insights should be reviewed by qualified personnel before acting on them.

7. Data Ownership

  • Franchise data belongs to the franchise. Modern AI Solutions retains no ownership rights to your operational data.
  • AI-generated insights derived from franchise data are provided as part of the Service.
  • On termination you may request an export of your data, which we will provide within 30 days.
  • We will then return or destroy the Protected Health Information we hold where that is feasible and lawful, at your direction and on the timeline your Business Associate Agreement sets. Where return or destruction is not feasible — including where a legal retention obligation applies — we continue to protect that data under the BAA and limit further use of it. Operator iQ does not destroy records on an age-based schedule; see the Privacy Policy §7.

8. Service Availability

  • We use reasonable efforts to maintain uptime but do not guarantee a specific service level agreement (SLA) at this time.
  • Scheduled maintenance will be communicated in advance when possible.
  • We are not liable for downtime caused by third-party services including Google Cloud, Viv, or your phone system provider.

9. Subscription & Billing

  • Billing is managed through Stripe.
  • Subscription terms are as agreed in the franchise service agreement.
  • A 30-day grace period is provided after a failed payment before service suspension.

10. Intellectual Property

  • The Operator iQ platform, source code, design, and documentation are the property of Modern AI Solutions LLC.
  • Franchises retain ownership of their operational data at all times.
  • No license is granted to use our trademarks, logos, or branding without prior written permission.

11. Limitation of Liability

  • The Service is provided "as is" without warranties of any kind, express or implied.
  • Modern AI Solutions is not liable for indirect, incidental, special, or consequential damages arising from your use of the Service.
  • Our total liability is limited to the fees paid by your franchise in the 12 months preceding the claim.
  • We are not responsible for decisions made based on AI-generated insights.

12. Indemnification

You agree to indemnify and hold harmless Modern AI Solutions LLC from any claims, damages, or expenses arising from:

  • Unauthorized use of the platform
  • Violation of your HIPAA obligations as a Covered Entity
  • Misuse of AI-generated insights
  • Unauthorized sharing of access credentials

13. Termination

  • Either party may terminate with 30 days' written notice.
  • We may suspend access immediately for violations of these Terms.
  • Post-termination data handling is governed by Section 7 (Data Ownership).

14. Governing Law

These Terms are governed by the laws of the State of Missouri. Any disputes arising from these Terms or the use of the Service shall be resolved in the courts of Missouri.

15. Changes to Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised effective date. Continued use of the Service after changes constitutes acceptance. Material changes will be communicated via email to franchise administrators.

16. Contact

Modern AI Solutions LLC
Email: info@modernaisolutions.com
Website: modernaisolutions.com