Leads & AI temperature
Hot/warm/cold scoring and A–D rank on every lead.
Hot★ AMargaret R. — first call today
Built inside a real in-home care franchise.
Turn every call into action — automatically.
Operator iQ syncs directly with Viv — both ways, in real time. The moment a call ends, AI writes up the note, creates a follow-up task routed to the right team, and scores how each rep handled it. New-prospect calls start a lead, too — all ready for Viv in a click. No more writing up calls by hand. Plus AI-ranked leads, utilization and revenue, compliance tracking, and an auto-filled scorecard. One screen, unlimited users.
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Calls Analyzed by AI
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Visits Tracked
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Care Hours Delivered & Measured
Built alongside a real in-home care franchise to solve the operational challenges franchisees face every day. Every data point verified against your source systems. Our utilization tracking alone has helped recover thousands in unrealized revenue by surfacing underutilized client hours across every payor — because insights are only as good as the data behind them.
The Engine
A live, two-way connection to Viv.
Operator iQ connects straight to Viv’s v2 API and keeps both sides in step — automatically.
Vivv2 API
reads
writes
Operator iQyour dashboard
Pulls every change every 5 minutes, plus instant webhooks.
Writes your updates back to Viv the moment you make them — leads, notes, statuses, visits, tasks, referrals.
A nightly reconcile keeps everything perfectly in sync.
5-min + webhook syncreads & writes57 write methods · 14 Viv entities
AI Call Intelligence
Know what happened on every call — without listening to one.
Every transcript runs through HIPAA-compliant Google Vertex AI.
A two-line summary, the caller’s sentiment, and the call category.
A 1–10 score and a coaching tip for each rep — even across transfer chains (the receptionist who transferred and the closer are scored separately).
An auto-generated follow-up task, routed to the right team.
Works across Zoom Phone, GoTo, RingCentral, and CallRail.
AI Call SummaryVertex AI
Daughter calling about weekend care for her father — wants a callback Tuesday.
Synced to Viv
One Platform
Your whole operation, on one screen.
Because your Viv data is live, every view is current — straight from the source.
Utilization & revenue
Authorized vs. delivered hours by payor, and the revenue you haven’t captured yet.
VA Community Care92%
Private Pay74%
Medicaid Waiver58%
Schedule board
Day, week, month, and radar views — visit changes write straight to Viv.
Live whiteboard
An at-a-glance operations wallboard that stays current.
Calendar
12 event types — care plans, auths, birthdays, anniversaries.
Compliance
Client and caregiver documents and credentials, flagged before they lapse.
Auto-filled scorecard
Your EOS scorecard, populated from live data — no manual entry.
Notes & tasks → Viv
Write notes and manage tasks from anywhere; they sync back to Viv.
Know Your Numbers
Your weekly scorecard, filled in for you.
Filled hours vs. goal, census, caregivers, cancellations — every week side by side, straight from your live data. No spreadsheets, no Monday-morning data entry.
Real product, real screens. Every metric drills down to the underlying clients, caregivers, or visits behind the number.
See your business mix the way your franchisor does.
Revenue, census, and blended rate by payor — quarter over quarter. Walk into your PMG review already knowing the story: which payors are growing, which are quietly shrinking, and where the next client should come from.
Illustrative numbers — your dashboard shows your own payors, live.
Business MixQ2 ’26
PayorClientsAvg RateRevenue
VA Community Care34$38$412,800
46%
Private Pay41$34$317,500
35%
Long Term Care Ins.9$35$104,300
12%
PocketRN6$41$63,100
7%
WHY IT MATTERS
It pays for itself in found hours.
Recover billable revenue
Utilization surfaces the authorized hours you haven't delivered yet, by payor — so you can schedule and capture them.
Stay survey-ready
Every expiring authorization, document, and credential is flagged before it lapses.
Never lose a hot lead
AI temperature and follow-up dates make sure the right call gets made today.
SECURITY
HIPAA-compliant by design.
Built for protected health information from the ground up.
Google Vertex AI under a signed BAA
All AI runs on HIPAA-eligible Vertex AI. No consumer AI, ever.
Encrypted end to end
Data encrypted at rest and in transit.
OIDC-only internal auth
Service-to-service calls verified by token + allowlist.
Invite-only access
No public sign-up; access is granted, not requested.
Full audit trail
An append-only log of every PHI access.
Isolated per franchise
Each franchise runs on its own dedicated database.
PRICING
Priced on the hours you deliver.
$599/mo base, then $0.25 per average weekly care-hour. Flat — no per-seat fees, no surprise tiers. Unlimited users.
Everything included
- Unlimited users
- AI call analysis & notes
- Live two-way Viv sync
- Utilization & revenue reporting
- Compliance tracking
- EOS scorecard
- HIPAA-compliant dedicated environment
See it running on your own Viv data.
Setup in days, not months. No long-term contracts.